Hi, am new to Fizz. Have Canada US plan, Tried calling someone in the States and a recording advised me that it was a long distance call, Is that normal?
Hello Senglish,Yes, rest assured is normal.It's just an information message, no additional charges will be made since you already have Canada + USA coverage. Have a lovely day,-Alex
After the recording, did the call ring to reach the person you were calling?
If not, try restarting your phone and try again.
If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
By the way, did you also try dialing "1" before the 10 digit phone number?