A few mistakes were made in my account and at the same time my credit card was stolen.
I disabled my credit card and the bank issued a new one.
Fizz tell me they made a refund for the mistakes done in my account (about 25$) but they could only apply the refund to the previous credit card, not to the new one. That was about a month ago and I still don't see any refund on my credit card. I called the bank and they tell me that they have no trace on the old or the new card of such refund.
I've been on the chat with Fizz many times for that and nothing is done... I'm really frustrated. I even asked for a credit instead of a refund if that could make things easier but I still have no support.
This is unfair...