Acct login down?

I'm unble to login The account section of the site is down. All route to contact for help require login How can I reach out for help? There is no phone # to call

Answers

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 1,176

    I just opened a private/incognito window and logged in, and had no issues.


    Tried using another browser ? Private Window ? Clear Cache ?

  • Philemon24
    Philemon24 ⭐ 🎁 🤩 💲 REFERRAL CODE ▶DWJT2◀ CODE RÉFÉRENCE 💲 🤩 🎁 ⭐Posts: 130

    Hello @0074

    Since you can access the forum, I presume it might be a session issue or a plugin/browser issue.

    1. disconnect explicitly with the left menu option "►Log out" (if it's available)
    2. close all Fizz tabs in your browser
    3. clear your cache and cookies ( anything like *.fizz.ca )
    4. reconnect

    Other things you can try:

    • connect with another browser
    • connect with another device (mobile, laptop, tablet)
    • use Incognito/Private mode
    • make sure no browser plugin blocks the page


    To reach Fizz customer service on their website but the ❔ is not visible or does nothing, make sure…

    • you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    • you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
    • you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    • try in incognito mode
    • JavaScript is enabled
    • no VPN disables the rendering, some have ad blockers
    • to empty your cache
    • to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
    • to try on another device (mobile, laptop, tablet)


    Alternatively you can contact them at


  • Whizz
    Whizz Posts: 11,118

    Hello 0074,

    I am sorry to hear about this situation.
    I just verified your account and it's not blocked in any way. 
    Please try to access your account using an incognito browser as our member suggested.  
    If you still encounter any issues you can use this FAQ to reach our support, even when you are not logged in: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    Have a lovely day,
    -Alex