Hi, when i click on the upgrades it tells me "Create, and activate your perfect mobile plan to use this upgrade"
So i cant apply any of the data upgrades... anyone experienced this?
I am assuming you HAVE an active SIM and plan ? Do you have more than one plan ? I know there are some obscure limitations/bugs if you have plans that are managed for minors, but under your account.
I would strongly recommend just to contact Fizz customer service and have them look into it, and tell you exactly why the system is NOT letting you apply them.
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Hello Yoon,I can see that your plan belongs to an end-user.In order to apply the upgrades, you must first remove the end-user.Here you can find more information about this: https://fizz.ca/en/faq/how-do-i-remove-user-from-my-planOnce the upgrades are applied you can re-add him.Here you can find more information about his also:https://fizz.ca/en/faq/how-do-i-add-user-to-planIf you encounter any difficulties please contact our support team. Have a lovely day,-Alex