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My Mobile

Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.

Discussion List

  • ununchu
    How do I contact fizz?
    I have contacted Fizz for problems. They fixed my mobile phone, cool. Same problem, but now cant fi…
    Answered ✓ Closed ununchu 62 views 2 comments Most recent by Whizz
  • Hoang T. #38498
    what happens to available data if i cancel data plan and reactivate data plan later ?
    i just want to have a data plan, no voice, no text. what happens to available data if i cancel data…
    Answered ✓ Closed Hoang T. #38498 83 views 5 comments Most recent by Dapfizzer
  • Bonnie S.
    voicemail PIN not working
    I am currently in the US, and I am trying to access my voicemail - I keep getting alerts that I hav…
    Answered ✓ Closed Bonnie S. 29 views 2 comments Most recent by Whizz
  • ymajor
    Overcharge
    This month I was charged 200$ and I don't understand why?
    Answered ✓ Closed ymajor 45 views 2 comments Most recent by Whizz
  • ashry
    will I be charged for long distance if I go to toronto and I get a call from montreal?
    also will I be charged long distance if I call montreal from toronto if I don't have canada wide?
    Answered ✓ Closed ashry 314 views 4 comments Most recent by MyriamC
  • anna141
    refund
    Ordered by: ANNA JO Order ID: 6956101423 Is there a number where I can call you directly? The ans…
    Answered ✓ Closed anna141 21 views 2 comments Most recent by Whizz
  • anna141
    I did not receive my sim card.
    Ordered by: ANNA JO Order ID: 6956101423 I ordered a SIM card, but it didn't arrive, so when I trac…
    Answered ✓ Closed anna141 22 views 2 comments Most recent by Whizz
  • Gabri
    I lost my phone
    I have a new phone & sim card. How do I transfer sim card with my same #
    Answered ✓ Closed Gabri 1 view 2 comments Most recent by Whizz
  • Debs
    Mobile data is not working
    I finished the last month with no data. My plan renews every day six but since then my data is not …
    Answered Debs 32 views 1 comment Most recent by MyriamC
  • Charles B. 19049
    Singapore Travel
    Hello, I'm travelling to Singapore for a week (from Canada). I have purchased the International Cal…
    Answered ✓ Closed Charles B. 19049 14 views 1 comment Most recent by MyriamC
  • Rich23
    V/M Pin reset
    Hi there, I need to reset my PIN to access my V/M, can you help please? Thanks, Richard
    Answered ✓ Closed Rich23 33 views 1 comment Most recent by MyriamC
  • Ali233
    GALAXY WATCH 4 CONNECTIVITY
    Hi , I am going to get a galaxy watch 4 , and that watch also has a so called "LTE" versi…
    Answered Ali233 39 views 1 comment Most recent by MyriamC
  • Erfan38
    Not received SIM card
    I haven’t received my SIM card yet, but in my account it is written « Delivered « what should I d?
    Answered Erfan38 31 views 4 comments Most recent by MyriamC
  • Normand G. #19974
    Hoow do you get on chat
    Howw doyou ggett on c haat
    Answered Normand G. #19974 21 views 5 comments Most recent by Whizz
  • Aroscompoyo
    Need help entered card number wrong 2 many times
    Trying to be a fizz customer so i bought a sim car tried to set up everything went smpothly until t…
    Answered ✓ Aroscompoyo 15 views 3 comments Most recent by Sensei007
  • Lyonciny
    Cannot get my mobile data
    I'm from Montreal and am currently in Ontario. I cannot seem to connect to my mobile data despite h…
    Answered Lyonciny 23 views 2 comments Most recent by Whizz
  • HinoRimo
    I need to reset my phone line
    I need to reset my phone line because some time doesn't ring even on what is up is ring
    Answered ✓ Closed HinoRimo 14 views 2 comments Most recent by Whizz
  • Normand G. #19974
    Why is my payment decline
    Please, this getting close to nonsense. I ‘ve trying to update information of my credit card, and I…
    Answered ✓ Closed Normand G. #19974 35 views 4 comments Most recent by Whizz
  • MATIQ27
    Coupon Code
    I successfully added coupon code but still fizz has charged me full price. What can I do to avail r…
    Answered ✓ Closed MATIQ27 24 views 7 comments Most recent by Whizz
  • MDC
    Voice mail system not working
    Hello all, Every time someone calls me and I don't answer, the caller hears a message saying that t…
    Answered ✓ Closed MDC 199 views 3 comments Most recent by Whizz
  • StHenri
    No service
    Hi All, I would need some help. My phone has not been able to find FIZZ since this morning, but it …
    Answered ✓ Closed StHenri 51 views 11 comments Most recent by StHenri
  • Moe
    Duplicate SIM/2nd SIM with same plan for second phone?
    Hi! Is it possible to get a second sim card and connect it to the same plan to use as in my second …
    Answered ✓ Closed Moe 16 views 3 comments Most recent by Emporium
  • Danny R. #4085
    How much time to receive phone
    Hi how much time it took you guys to receive your phone
    Answered ✓ Closed Danny R. #4085 13 views 1 comment Most recent by Pppp
  • abe
    call usage
    i once had the option to see on fizz's website all calls i made, bu ti cannot figure out the path …
    Answered ✓ Closed abe 19 views 3 comments Most recent by MyriamC
  • yanyi
    Texto doesn't work
    I bought 4$ texto for united states but doesn't work , it is take time to active or some other issu…
    Answered ✓ Closed yanyi 24 views 4 comments Most recent by Emporium
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