imessage and facetime on apple id

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LizSantos
LizSantos Posts: 1 ✭✭
in My Mobile

okay so 2 days ago i changed my phone and i am now with fizz, but my imessage and facetime won’t activate… they only work with my apple ID and won’t let me choose my phone number… help

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  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,757 ✭✭
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    Hi Liz

    Do you still have access to your old iPhone? If so, can you try the Fizz SIM card with your old phone?

    If everything is working, you can try the Fizz SIM card with you new iPhone.


    If the problem persists, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 19,104 admin
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    Hello LizSantos,

    I am sorry to hear about this situation.
    Please make sure that your iOS is updated and that your mobile data is on. 
    If only Facetime and the iMessages are affected I recommend contacting Apple for further investigations.  

    Have a lovely day,
    -Alex

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