some calls are coming trough and some not, what could be the problem and what's the solution
P.S. the service bar shows that I have full service
Thanks in advance
I would advise contacting Fizz directly by chat.
Make your way to the Solution Hub and find the help page pertaining to your issue. If you can’t find the answer, click on the (?) in the right-hand corner. That’s your door to the channels to contact us.
We’ll get back to you so you don’t have to wait around. Just leave us a message on Facebook Messenger, WhatsApp, iMessage or Twitter private.
if you have an iPhone, I’ve already had this situation, check in setting —> phone —>
and check if the option to forward the unidentified calls is active
good luck ;)
Hello Eli T.,I am sorry to hear about this situation. Please make sure that you don't have any call forwarding option active. Here you can find more information about this if necessary: https://fizz.ca/en/faq/how-do-i-set-up-call-forwardingIf the issue still persists please contact our support team. Have a lovely day,-Alex