When I dial area code 1 513& number , I receive a message your call can not be completed as dialed.

nacirica
nacirica Posts: 4 ✭✭
in My Mobile

I followed the steps to set Access point names. It is still the same!

Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭

    since area code 513 is Cincinnati, Ohio, do you have a plan that covers calls to the US, or do you have $$ in your Wallet ?

  • nacirica
    nacirica Posts: 4 ✭✭

    yes my plan covers all Canada and US.

  • nacirica
    nacirica Posts: 4 ✭✭

    And I do not have any problem with other area codes!

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited November 2021

    In that case, I would strongly recommend contact Fizz directly. Maybe it is something very bizarre with some routing problems. Is it all area 513 numbers, or just one specifically ?

    ·       Sign into your account

    ·       Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·       Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·       Choose the option 💬 chat

    ·       If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    ·       Whatsapp: (438) 393-5814

    ·       By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·       By private message on Facebook: https://www.facebook.com/fizzca/

    CHAT however is the quickest method, but facebook is the easiest.


  • nacirica
    nacirica Posts: 4 ✭✭

    Thank you. That is why they made chat difficult!

This discussion has been closed.

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