Why can't I text or call people? I've paid my bill for the month.

Damian1_
Damian1_ Posts: 1 ✭✭
in My Mobile

I've paid my bill recently and turned off my phone to restart the service but I still cannot call or text people however I can receive. Please help me resolve this issue asap.

Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭

    If it doesn't resolve itself in the next litle while, I strongly recommend contacting Fizz directly.

    Fizz Customer service agents are only available online. Here we are all end users like you.

    ·       Sign into your account

    ·       Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·       Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·       Choose the option 💬 chat

    ·       If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    ·       Whatsapp: (438) 393-5814

    ·       By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·       By private message on Facebook: https://www.facebook.com/fizzca/

    CHAT however is the quickest method, but facebook is the easiest.


  • Whizz
    Whizz Posts: 23,075 admin

    Hello Damian1_,

    I am sorry to hear about this situation. 
    I would recommend turning the airplane mode On for 5 seconds and Off and after that test the service again.
    Here you can also find more manipulations you can try: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    If the issue persists please contact our support team as Emporium mentioned. 

    Have a lovely day,
    -Alex

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