New SIM card/old phone/same monthly plan. How?

It says 3 steps: My settings/My plans/Change SIM card.

Once I click on changing my SIM card, nothing shows up except for a useless help chat bubble..

please help. Thank you!

Best Answers

  • vanigh
    vanigh Posts: 309
    Answer ✓

    Try to Change your web browser or clear cache.

    maybe some maintenance is being performed.

    If nothing works please contact customer support.

  • Whizz
    Whizz Posts: 13,783
    Answer ✓

    Hello JoseFigueiras22,

    At the moment the SIM change can only be made from our side.
    Please reach via live chat and we will assist you with this:

    Have a lovely day, 


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