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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Forgot my Voicemail codeHi, I forgot my voicemail code. How can I retrieve or reinitialize it so I can get into my voicemai… -
Calls are not always coming throughI have been missing calls because they are not coming through. At times they go directly to voice-m…
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Why my sim-card is UNKNOWN in phone settings? Why there are another accounts with my number??I got my number last week. When I go to the phone settings, it mentions my sim card as "UNKNOW…
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How to enable a non-data Videotron Line to send/receive MMS?I have a call only Videotron sim as "free" line from my family plan , it can only call/sm… -
Does reducing data plan to zero affect accumulated rollovers?Mobile plan with upgrades and accumulated rollover data. If I reduce the data plan to zero, the upg… -
Do data upgrades still work on mobile plan with zero monthly data?The FAQ linked below suggests reducing your monthly data and using perks or upgrades to allow a low…
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Data Gifting Badges - must be friends?I usually do the anonymous gifting with referral codes to help strangers out every month, does this…
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Never received my card simI ordered my card sim the 09/05/2021, but I never received it. Indeed, the status of my order on my…
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Received an email saying that my mobile plan price will change, but I already pay that?Hello! So weird one here: I joined Fizz at the end of last year (December or January I think) for I… -
Promotion clarification: 5GB of mobile data offered to all or only new customers?The banner reads: Subscribe to Fizz before May 30. All our mobile members will receive 5 GB of mobi…
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Received an email saying that my mobile plan price will change, but that's already what I'm paying??Hello! So weird one here: I joined Fizz at the end of last year (December or January I think) for I…
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Is there a timeframe to activate SIM card once received in the mail?Hi, one quick question. My fiancee is moving to Canada at the end of the month and I want to send h…
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I have a problem concerning my lteHi, since a couple days, my lte isn't working anymore. I've tried the APN configuration tutorial an…
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Anybody else get $3 increase email?I was early fizz customer and didn't get it. I referred him to Fizz. My brother got email this mor…
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What's the best phone for Wi-Fi Internet connection (home & outside) AND who's making good pictures?What's the best phone for Wi-Fi Internet connection (home & outside) AND who's making good pict… -
Why did I received two different agreements ?Good morning ! I hope you are all well. This morning I received two emails from Fizz about my new …
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increase 3$ to my previous planI received notice that will be increased 3$ in 30 days, in fact I am with FIZZ more than 2 years , …
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price increaseHello, I got an email that Fizz is increasing the price of my plan. I have to pay an extra of $3. M…
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Change plan phoneI want to change my plan for your promotion plan you have advertised at 36? with 3 meg of data, how…
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Can I keep my Fizz phone number with another provider?Fizz cut my line after being away for 3 months on Fizz Ext which left me with no choice but to swit…
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Does FIZZ work in the town of Gaspé, Quebec, Canada?Does FIZZ work in the town of Gaspé, Quebec, Canada? Certain compagnies dont work down here...
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on basic plan if u don't add funds to your wallet can you still be charged for texts calls and data?if the plan is basic line, and you just add 1Gb of data.
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how many minutes come with basic lineif you were not to get unlimited minutes how much time will you get for phone calls?
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is it legal to raise the price for plan?you are acting highly
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Hi! I cannot use data and connect to the Fizz Network since I subscribed and put in my new simcardEver since I switched to Fizz and put my new simcard roughly a month ago, I cannot use data. I can… -
Why I cannot make any calls but I can receive them?Hello, I already paid my monthly plan and I don't know why I'm able to receive calls but I cannot m…
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3 lines one accountHello, I have 3 lines attached to one account. I want to change for Fizz. We want to keep our numbe…
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Rate increaseWhy are you raising rates? The CRTC ordered Rogers to lower cost for consumers. Note: India is sick…
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Everything working well except my mobile data (LTE)? Help?First of all, I'm a graduate of computer science, I know what I'm doing. I tried to contact Fizz by…
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What should I do and or am missing something?Activation pending for over a week for my phone transfer...received message only says technical dif…
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