Simply, what is the activation code of my sim card

jean-sebastien G. 50105

Simply, what is the activation code of my sim card

Activation code of the sim card was lost with the card HOLDER long time ago,

what do I do

and,

what is the PUK code for the sim card

Thnakj

Whizz

Hello jean-sebastien G. 50105,

Thank you for reaching us.
If you still have the old SIM card and there was a plan associated with it we might be able to provide the activation code.
Please follow the instructions our members provided and contact our support team directly. 
Feel free to do this at any time, we are here 24/7.

Have a good one,
-Alex

Dapfizzer

@jean-sebastien G. 50105

Hi Jean-Sébastien,

to unblock your SIM card right away, log into your Fizz account to reveal your PUK code (My Plans > Manage > Unblock SIM card). Type the code that is revealed into your phone.

If you entered 3 incorrect PIN codes and your phone displays “SIM card blocked” or “Enter PUK code”, your SIM card has been blocked to ensure your security.

To unblock your SIM card, you must enter a PUK (PIN Unlock Key) code.

Where to find your PUK code: 

1. Log into your Fizz account and go to My Plans.
2. Click on Manage and then Unblock SIM card.
3. Click the slider to reveal your PUK code.
4. Type this code into your phone to unblock your SIM.

To simplify this process in the future, write down your PUK code and keep it somewhere safe.

After you unblock your SIM card:

After unlocking your SIM card with a PUK code, go to your phone settings to personalize your PIN code. Choose an easy-to-remember PIN — it will prevent you from accidentally blocking your SIM card again. How do I personalize my PIN?

If you enter the incorrect PUK code 10 times, your SIM card will be permanently blocked. You will need to order a new SIM card. Order a new SIM card

If you received your PUK code by email:

The email you received contains several codes: PUK1, PIN2 and PUK2.

• PUK1: The code to unlock your PIN if it is blocked.
• PIN2 and PUK2: Codes used only by a few phones to protect access to some SIM card features
  • PIN2: The code set by default in your SIM card; if you have changed this default code, use the PUK2 code to reset it
  • PUK2: The code to unlock your PIN2 if it is blocked

Source: https://fizz.ca/en/faq/how-do-i-use-puk-code-to-unblock-my-sim-card

Dapfizzer

@jean-sebastien G. 50105

Here's how you can directly contact Fizz’s customer service team for any precises answers or to resolve an issue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

jean-sebastien G. 50105

Hi,

The message from Dapfizzer  is very good!

thank, your are very precise it does answer the second part of my question, Thank, double thumb :) :)

----------------------------------------------------------------------

However,

the first part of my question is still unanswered

Activation code of the sim card was lost with the card HOLDER long time ago, how to recuperate it??

i.e.: The 'card holder' was the sleeve that was holding the mini sim card itself

and on which the activation code was.... (not the PUK I believe?)

Therefore,

how to recuperate the activation code was on the original card??

StefanM

I don't think you can recover the activation code of your SIM card. My advice would be to simply purchase a new one. If you are in Québec you can purchase the SIM card at a Couche-Tard store otherwise you will need to re-order it online. Usually they are delivered very quickly (overnight, 2days max).

Dapfizzer

@jean-sebastien G. 50105

I agree with Stefan, and that’s why I told you how to contact Fizz’s customer service directly, for this part of the question, so you’ll have a precise answer to that question, or any other concerns about your SIM card.