Internet in Mexico

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Help_in_Mexico
Help_in_Mexico Posts: 1 ✭✭
edited February 2022 in My Mobile

Hey all. I need some help. I've been using mobile roaming for almost 2 months in Mexico without an issue. This morning I am not able to connect to a network in Mexico. I thought I was out of data, so I bought more but no luck.

I am now being asked to log in to the AT&T Network, but when I select it I don't actually connect. HELP PLEASE!!!!!!

Best Answer

  • Whizz
    Whizz Posts: 20,756 admin
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    Hello Help_in_Mexico,

    I am sorry to hear about this situation.
    I can see that you had a ticket created for this situation and a solution was already provided via email.
    Please restart the phone test the service: https://fizz.ca/en/faq/how-test-my-fizz-line
    If by any chance the issue persists please contact our support team or reply to the ticket to investigate this further. 

    Have a good one,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Help_in_Mexico


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Clive_ref_code_73TF9
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    Hello @Help_in_Mexico, I assume you mean data on your mobile plan...travel add-ons expire. I suggest you check your account to verify if you need to buy another travel-add-on.

  • Emmanuel S. #36497
    Emmanuel S. #36497 Posts: 241 ✭✭
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    If you travel for too long they might be cutting you off (some people buy plan sin one place where its cheaper and use it elsewhere that is their primary location). You should talk to support and explain that you are only there temporarily and are not doing this.

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