cant start chat on fizz website
when i click on the green chat button nothing happens?am i the only one with this problem?
Best Answer
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Hello @Rosa A. #7780
The ❔ not visible or does nothing? Make sure…
- try in incognito/private mode
- to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
- to try on another device (mobile, laptop, tablet)
- you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
- you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
- you are really logged in with your account:
- Disconnect explicitly using "►Log out" in the left menu
- close any Fizz tab
- clear your cookies
- reconnect.
- no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- JavaScript is enabled
- no VPN disables the rendering, some have ad blockers
- no DNS profile blocks essential pieces
- to empty your cache
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Answers
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If all fails, go to alternatives way to contact Fizz:
- Facebook Messenger at https://www.facebook.com/fizzca (open hours detailed over there)
- Twitter private https://mobile.twitter.com/fizz_ca
- WhatsApp : (438) 393-5814 or see "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
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Hi Rosa,
if the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, or nothing happens after pressing chat, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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The advice that was already provided in the first two posts is very good.
From personal experience (as a long time user) I can tell you that the Fizz website has a life of its own. I stopped trying to understand it a long time ago. Sometimes the chat opens, sometimes it does not. Other times it opens, but a few minutes later it is gone and will not open again
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Hello @Rosa A. #7780, there is another method of contacting a Fizz team member, log in, go to My Settings, Contact Form and submit your issue there. This opens a Support Ticket and the exchange occurs over the email address registered on your account. This method is more reliable than the online Chat feature.
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