cant start chat on fizz website

Rosa A. #7780

when i click on the green chat button nothing happens?am i the only one with this problem?

Philemon24

Hello @Rosa A. #7780

The ❔ not visible or does nothing? Make sure…

• try in incognito/private mode
• to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
• to try on another device (mobile, laptop, tablet)
• you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
• you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
• you are really logged in with your account:
  1. Disconnect explicitly using "►Log out" in the left menu
  2. close any Fizz tab
  3. clear your cookies
  4. reconnect.
• no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
• JavaScript is enabled
• no VPN disables the rendering, some have ad blockers
• no DNS profile blocks essential pieces
• to empty your cache

Philemon24

If all fails, go to alternatives way to contact Fizz:

• Facebook Messenger at https://www.facebook.com/fizzca (open hours detailed over there)
• Twitter private https://mobile.twitter.com/fizz_ca
• WhatsApp : (438) 393-5814 or see "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

Dapfizzer

@Rosa A. #7780

Hi Rosa,

if the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, or nothing happens after pressing chat, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

StefanM

The advice that was already provided in the first two posts is very good.

From personal experience (as a long time user) I can tell you that the Fizz website has a life of its own. I stopped trying to understand it a long time ago. Sometimes the chat opens, sometimes it does not. Other times it opens, but a few minutes later it is gone and will not open again

Clive_ref_code_73TF9

Hello @Rosa A. #7780, there is another method of contacting a Fizz team member, log in, go to My Settings, Contact Form and submit your issue there. This opens a Support Ticket and the exchange occurs over the email address registered on your account. This method is more reliable than the online Chat feature.