Referral Bonus not showing up?

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Robyn_E
Robyn_E Posts: 2 ✭✭
edited February 2022 in My Mobile

Hello!

Recently I got my dad to join Fizz using my referral code for -50$. He signed up and paid his first bill before January 12th. Since he’s now paid his second bill on February 10th, I was expecting to see the referral bonus in my account under the specified tab but it isn’t there.

Do the bonuses only come after the end of his second billing cycle? Or is it supposed to be once he’s made his second payment?

I can’t find the answer anywhere and I can’t figure out how to get in contact with Fizz since the chat isn’t working for me…

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓
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    @Robyn_E


    Hi Robyn,

    you are notified every time a referred friend subscribes, activates their account and makes their second payment. You will receive an in-account notification, and depending on your communications preferences, an email or a text.

    To track the status of your invited friends, and know the amount of the referral bonus you'll receive (or referral bonuses if several of your friends activated their plan using your referral code) :

    1. Go to My Profile in your Fizz account.
    2. Select Referral Bonuses.

     

    You'll see a summary of your referral bonuses, including the amount of each:

    • The amount under Pending corresponds to your referral bonuses that are waiting for your friends’ second payment.   
    • The amount under Total received represents the bonuses you received.
    • Under Used, you’ll see the amount of your bonuses that were applied to date on your monthly payments.
    • The amount under Balance corresponds to the amount left to apply to your upcoming payments.
    total amount of referral history and status

    *To see the referral bonuses that were applied to your payments, check your Transaction history.

    Source: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends#3

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited February 2022
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    @Robyn_E


    For any questions about that situation you can also directly contact Fizz’s customer service team for precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 19,098 admin
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    Hello Robyn_E,

    Thank you for reaching us.
    As our member mentioned, the referral bonus shows as pending in your referral section once the member you invite subscribes.
    Once they make the second monthly payment the referral is unlocked and it will be applied to the third.
    Here you can find more information: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz
    I just verified and it seems that your referral section is empty.
    Please contact our support team to investigate this further. 

    Have a good one,
    -Alex

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