Visa Debit and Visa Credit not working

Lei_la Posts: 2 ✭✭
edited February 2022 in My Mobile


I have recently ordered a card and tried to activate it with my Visa Debit card, when that didn't work I tried with a Visa Credit card and that also did not work. In both cases it said that the card could not be recognized.

I will note that both of these cards are made in Belgium, could this be the issue, however it shouldn't be since both of these cards are Visa

Thank you for your time

Best Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓



    to pay for your Fizz plans, you can use:

    • Visa or Mastercard credit card
    • prepaid Visa or Mastercard
    • Debit Mastercard or Visa Debit card

    Only one-off payments are accepted with Vanilla prepaid cards


    You CANNOT use: 

    • American Express (Amex), Dinners and others credit cards 
    • A debit card 
    • A foreign credit/debit card 
    • Funds from your Fizz Wallet 


  • Philemon24
    Philemon24 Posts: 1,340 ✭✭
    Answer ✓

    Hello @Lei_la

    Thanks for precising Belgium as Fizz does not accept non-canadian cards:

    "vous pouvez faire vos paiements en utilisant une carte de crédit canadienne, Visa ou MasterCard. Si celle-ci est étrangère, il est normal de rencontrer ce message d'erreur."

    Source: the Whizz (Fizz official Moderator) at

    For a one-time purchase, try Vanilla like @Dapfizzer suggests.

    For regular paiments, some Fizz clients use Koho (I'm not familiar with it but many say it works).


This discussion has been closed.