Visual Voicemail error: Message Synchronization failed

jthibault181

When I open visual voicemail (after receiving a notification of having a vm so I know one exists) nothing appears. When I pull down to refresh I get an error message pop up that says Message Synchronization failed. I'm on Android using a Pixel 4 XL and the app is up-to-date (software version 1.0 r141).

Any help would be greatly appreciated!

Fling

Hi,

Reboot your phone

Ask your question to Fizz support

To Chat with Fizz support:

·        Connect to your Fizz account by clicking « Login » in the top right corner 

·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.

Fizz show you how to reach them in this link

https://fizz.ca/en/contact-us

Other means of contact

·        Whatsapp: (438) 393-5814

·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

·        By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the only effective and quickest method

Clive_ref_code_73TF9

Hello @jthibault181, I suggest:

• close and reopen the app
• enable, then disable airplane mode, try again
• reboot your smartphone
• remove and reinstall the app