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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Modem resetting on it own?I installed my modem as intructed, with no issues, however, when I woke up the day after I had to r… -
How to cancel Account subscription?It's already my 3rd day with no internet connection. I think I deserve a refund. After 5 days of ex…
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Will technician run a new (second) cable if I already have television service with Videotron?I presently have Internet with Bell (Fibe) and television with Videotron (cable). When switching to…
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My computer says no internet connection, connected. What's happening?My computer says I am connected to the wifi but that there is no internet, when I troubleshooted th…
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Intenet stops working 1-3 times a day.The internets in my house (cabled and WiFi) keeps getting intterupted around twice a day. The only …
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Should I expect the technician NOT to come today or what?I just checked the community hub and realized that 3-4 other customers waited for the technician wh…
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I am not receiving what I pay forHello, Two days ago I changed my plan from 60 Mbps to 120 Mbps. My download speed is still under 60…
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DéménagementEt ce que je peut garder même modems quand je déménage le mois prochain
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Can the modem be used with my home wi-fi mesh ?Can the modem by only used as bridge to connect to my home wi-fi system (mesh), or are we forced to…
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120Mbps plan only showing 10Mbps upload speed(instead of 20Mbps) when trying to upgrade?I currently have a 30Mbps plan which comes with 10Mbps upload speed. I am trying to upgrade to a 12…
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Installing/Delivery routerI've been going around in circle on your website for 10 minutes. I need a technician to deliver my …
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Installing/Delivering routerHi, The guy didn't come around to deliver the router, or if he did I did not hear him ring. Please …
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Second router?My router needs to be connected in the living room. There's a concrete wall in my kitchen which kee…
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why my internet stops working in the past three days?I havefollowed all tehsteps asked in the solution panel. I have evenreset my internet box, chneged …
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Wifi technician didn’t comeThe wifi technician was supposed to come between 7:30am and 12pm but he didn’t show up. Money was a…
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home internet speed ?I bought home internet speed of 60mbps (download) but am getting something between 18mbps to 40 mbp…
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Made an appointment 12-5pm today no newsHello i made an appointment last week for today 12-5pm Routhier installation no news
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Unavailable internetI have signed newly with fizz and I received the modem. I connect the modem to my building plug and…
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What does the technician need to do for a first time installation?This is my first installation. Does the technician need to drill a hole for a cable? And once the m…
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Not able to connect to 192.168.0.1 ?I recently started with Fizz and after initial set-up have a hard time connecting to modem default…
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House number ?My appartment has a letter to it and the when you enter the appartment number you cant add that let…
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I never had service and my credit card was charged. Please reverseI canceled my installation but I was already charged on my credit card. Are you going to reverse t…
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When will my $35 reward show up? When my plan is activated?Just subscribed to fizz. Booked my appointment to receive my modem/router. I applied a refer a frie…
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Does Fizz Internet service Vanier?I am moving from Orleans to Vanier and am currently signed up with Fizz for mobile service. I tried…
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Chromecast doesn't work when I disable band steering?Hello everyone, I hope you are well! So I recently disabled band steering on the Fizz app to split …
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