Intenet stops working 1-3 times a day.

Félix G. #21466

The internets in my house (cabled and WiFi) keeps getting intterupted around twice a day. The only thing that temporarily fixes it is by rebooting the modem/router. The LAN is fine as I can share files around the network. It's only internet. I have a CODA-4680.
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Things I've already tried:
-Factory reset
-Removing band steering.
-Changing CAT 6 cables.
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I have a feeling the modem might have bugs after a certain amount of web requests have been sent/received. It usually crashes more often the more we use it.
Can I flash another version of the software? Or should I ask for a new modem? I can't afford to be offline for long since my work depends on internet access.

Will R.

This the problem of the day, Read this link before to contact the support
https://fizz.ca/en/faq/i-connected-my-device-using-networ...
CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Mike

If you do not have a router in you home, to be used with the modem configured in a bridge mode, you should contact the support in order to have the modem replaced.

- Go to this page https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Félix G. #21466

@Will
The first page you shared doesn't exist.
Did you make a typo?

Whizz

Hi Felix,
I can see that you had one of our agents and a technician will come to your place.
Let us know if you need help with anything else.
Have a great day.
Corina