why is my internet connection is crashing multiple (8 to 10)times in a day? it disconnects for 2-3 m

Naga

why is my internet connection is crashing multiple (8 to 10)times in a day? it disconnects for 2-3 mins and comes back. i tried resetting the modem it doesnt work

Mike

Did you try a factory reset?

- Unplug the power cable on your Wi-Fi modem.
- Make sure all the lights on the modem turn off.
- Wait ten (20) seconds.
- Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

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If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
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- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Qulbut

Follow Mike instructions

redhead

Mike has the best answer; time to select his answer as "Best Answer" and close this discussion.