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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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cancel my appontement?hello, i made an appointment to get internet installed this tuesday but i’d like to cancel it, i fo… -
Payment not receivedMy internet got locked but payments were made
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I want order the internet 60Mbps service . Could you check my account successful order ?I want order the internet 60Mbps service . Could you check my account successful order ?
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No connection?The tech came and dropped of my modem and he checked the signal. All was good. He left and I plugge…
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Is there a way I can upgrade my home internet mid cycle ? I don't want to wait 15 days before gettinHi ! I need to work from home now and since I do VFX for a living, I need a fast internet connectio…
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I'm having really bad packet loss is it normal ?I'm having really bad packet loss. I've tested it on multiple computers and tried resetting the mod…
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will my invoice(for the wifi modem) be returned when i reactivate my internet?my internet was disconnected and i didnt return the modem, they charged me 150$. i want to know if …
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What is the Network Security Key?Hi, When trying to connect to my Fizz network, I am prompted to enter the "Network Security Ke…
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How fast can I get the serviceHow long it takes to get the modem and the service ?
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why my payment is rejected?I have credit card info on fizz account that is used to make payment automatically. But my payment …
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I switched to 120MBs but the speed is still at 60. Why ? it should have started todayHello, Today, normally the speed gets to 120MBs but when I do the speed test(through the App or oth…
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How to connect modem?I recently moved to a new apartment, and while the technician from fizz tried to connect the modem,…
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Has Anyone been able to connect a wifi extension?Wifi doesn’t reach my second floor well enough. Previously i solved the issue with a wifi extender …
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No IP addressHello, I just got FIZZ internet and the modem shows all the correct lights flashing. However, it sa…
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Technician failed to set up ? When will I get my money back?Hello. I just had a technician come into my apartment and do a test and told me hes unable to get a…
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Change of address for internet service?Please let me know if my installation is confirmed for tomorrow.
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Download speed and ping number?How from the first day of my internet is getting slow? With a very high ping ?
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Internet is not working, always get cut off,restarted many times, have to work from Home due to CoviInternet cuts off all the Time and then it's connected but no internet. WiFi is not working also to…
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Cancel & refund internet plan that was never installed!!!I ordered home internet and a full installation for an extra 30$. The technician was not able to in…
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Change plan now?I want to upgrade my internet plan. It says that it will be affected my the next month. But i want …
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Delievery covidHi i am supposed to have the modem delivered on april 6.. with the cocid situation will it still wo…
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Can't reschedule.The technician came, said didn't have enough line. Cancelled the appointment. I was told to wait …
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Fizz wifi app not connecting to modemFizz wifi app not connecting to modemAnswered ✓ Closed RACHEL W. #3744 310 views 6 comments 27 points Most recent by Christophe G. #14612
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How do you delete questions posted?how do you delete questions posted in this community?
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Débloquer un appareil sur le WiFiJ’ai bloquer l’accès a internet a un appareil via l’application et comment puis-je lui redonner acc…
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