Home connection dropping every 15min today

parphane

Hi,
I have been losing the internet connection every 10/15 minutes this morning, very annoying,
When I go the the modem UI, 192.168.0.1, it says connected to WWAN since 14min or whatever time but when I try to ping Google or Amazon on the dedicated page, it cannot reach those,
Anybody else having issues today? Anybody that might know what the problem is?

Qulbut

Try the solutions on this link before
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

Contact the support, they are maybe aware on this issue

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Damek G.

Parphane,
Sorry to hear about your situation.
It might be an error in your area due to a high demand.
Therefore, I recommend you contact Fizz as quickly as you can.
Here’s how you shall proceed to do so:
.
Go to this page https://fizz.ca/en/contact-us, if you are not connected, login first.
•Their business hours are : 8 a.m. to 9 p.m. (EST). (Every Day)
•Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. If you happen to have issues with that, I recommend you try using another browser (E.g. Google, etc)
.
•If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses FIZZ’s processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.
With that said, take care!

parphane

So, If anybody else had the same issues,
There was maintenance in the Laval, QC area where I live this morning,

Hugo_R

Is everything is OK now

Whizz

Hello Parphane,
I apologize for the situation you are experiencing, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
You can also have a look at the following FAQ https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix for additional steps to follow that might help you in the meantime.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
Have a good one!
Nicolae Bogdan