Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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We haven’t received your Fizz Wi-Fi modem-I did sent it! ?where can I sent the proof? -
The guy doesn’t show up to install the internet. What can I do?What can I do? If the people that was to help me ask me to wait because she don’t know the schedule…
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Neighbor had new internet installed and technician cut off our serviceBasement tenant got service installed but the Videotron technician cut off our internet. Fizz Agent…
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Ma vitesse de telechargement touche le 130mb/s alors que mon forfait est 120mb/s. Ca va me couter deMa vitesse de telechargement touche le 130mb/s alors que mon forfait est 120mb/s. Ca va me couter d…
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Can we change the name of the modem again after setting it up ?After setting up the modem Where in the app can I change my WIFI's name again?
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Pause function?I tried pausing my son’s Nintendo switch last night using the Fizz wifi app and now it won’t connec…
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I want to go back to 4GI realized I have 5G internet but i dont want that due to unnown consequences on health
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I'll be moving this summer. How far ahead can I book this move?Do I need to book like months in advance? How far in advance is the booking a move feature go to?
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technician at my home without a scheduled appointmenta technician with a videotron minivan came to my house saying that their was a technical issue with…
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Slower internet speed?Anybody else experiencing slower internet speeds these days? I am plugged in through an ethernet po…
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I just moved but for some reason all I see on my account is that my internet has been deactivated?I just logged into my account for the first time since I moved last week and for some reason I don'…
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can I use a Fizz and Videotron cable modem at same time for evaluation period?Will both Videotron and Fizz modem work at same time connected to cable? Or is there something at t…
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wifi modem delivery aDoes the COVID19 pandemic effect the deliveries
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Why is rescheduling an internet move not working?When on the re-scheduling screen, after selecting a new and available time slot, I select save, the…
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trying to subscribe to internet plan, but I'm getting an errorAfter saving address, plan, self-serv, appointment, payment method, acknowledging terms, and then t…
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Cogeco ONLY buildingMy building does not allow any other companies for services apart from Cogeco, I already have 2 cel…
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Are techs doing installs during this time?I just want to be 100% sure, even with this covid stuff are techs still doing installs?
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How do I reschedule a modem installation?A technician was supposed to come to install a modem 2 days ago but no one showed up and I’m trying…
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Delivery of the ModemFor the Modem delivery only, will the technician call us? Due to the pandemic, can it be delivered …
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Could you please cancel my order and refund me? I am no longer interested. Thank youCould you please cancel my order and refund me? I am no longer interested. Thank you I am currently…Answered ✓ Closed Sylvain B. #19747 22 views 5 comments 14 points Most recent by Sébastien J. #11606
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technician coming for connection?A Fizz technician was supposedly coming today @ 7:30 to do my installation, but so far no one has s… -
Does services continue ?With the crisis Covid-19 if i subscribe now to an internet plan will i receive normal services such… -
Router Password Wrong?We're not able to connect our new router. It continuously says that the password is incorrect... Ca…
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i'm moving,how do I pass my internet on to new tenant?I'm moving to another apartment where I will have internet access through another account. Can I pa…
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no internet, no service?Today i woke up and found out that I don't have internet service, already turned off and on the rou…
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