I have subscribed for 4go/mo But I am not able to use it why?

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sports
sports Posts: 1 ✭✭
in Internet
I have a plan of 4go/mo but I am not able to use it when I try to put more than 3g/2g I lost the network

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  • Mike
    Mike Posts: 20,751 ✭✭
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    Did you configure the apn?

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
  • Isabelle P. #15966
    Isabelle P. #15966 Posts: 832 ✭✭
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    I advise you in chatted with fizz via the chat bubble or via messenger from their Facebook page. They will be able to solve your problem.
  • Qulbut
    Qulbut Posts: 3,450 ✭✭
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    Contact the support for help on this situation. A lot of people have the same issue since a few days.
    CHAT
    Go to this page , https://fizz.ca/en/contact-us, if you are not connected login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
    P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
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