Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
-
Cogeco ONLY buildingMy building does not allow any other companies for services apart from Cogeco, I already have 2 cel… -
Are techs doing installs during this time?I just want to be 100% sure, even with this covid stuff are techs still doing installs?
-
How do I reschedule a modem installation?A technician was supposed to come to install a modem 2 days ago but no one showed up and I’m trying…
-
Delivery of the ModemFor the Modem delivery only, will the technician call us? Due to the pandemic, can it be delivered …
-
Could you please cancel my order and refund me? I am no longer interested. Thank youCould you please cancel my order and refund me? I am no longer interested. Thank you I am currently…Answered ✓ Closed Sylvain B. #19747 22 views 5 comments 14 points Most recent by Sébastien J. #11606
-
technician coming for connection?A Fizz technician was supposedly coming today @ 7:30 to do my installation, but so far no one has s… -
Does services continue ?With the crisis Covid-19 if i subscribe now to an internet plan will i receive normal services such… -
Router Password Wrong?We're not able to connect our new router. It continuously says that the password is incorrect... Ca…
-
i'm moving,how do I pass my internet on to new tenant?I'm moving to another apartment where I will have internet access through another account. Can I pa…
-
no internet, no service?Today i woke up and found out that I don't have internet service, already turned off and on the rou…
-
cancel my appontement?hello, i made an appointment to get internet installed this tuesday but i’d like to cancel it, i fo…
-
Payment not receivedMy internet got locked but payments were made
-
I want order the internet 60Mbps service . Could you check my account successful order ?I want order the internet 60Mbps service . Could you check my account successful order ?
-
No connection?The tech came and dropped of my modem and he checked the signal. All was good. He left and I plugge…
-
Is there a way I can upgrade my home internet mid cycle ? I don't want to wait 15 days before gettinHi ! I need to work from home now and since I do VFX for a living, I need a fast internet connectio…
-
I'm having really bad packet loss is it normal ?I'm having really bad packet loss. I've tested it on multiple computers and tried resetting the mod…
-
will my invoice(for the wifi modem) be returned when i reactivate my internet?my internet was disconnected and i didnt return the modem, they charged me 150$. i want to know if …
-
What is the Network Security Key?Hi, When trying to connect to my Fizz network, I am prompted to enter the "Network Security Ke…
-
How fast can I get the serviceHow long it takes to get the modem and the service ?
-
why my payment is rejected?I have credit card info on fizz account that is used to make payment automatically. But my payment …
-
I switched to 120MBs but the speed is still at 60. Why ? it should have started todayHello, Today, normally the speed gets to 120MBs but when I do the speed test(through the App or oth…
-
How to connect modem?I recently moved to a new apartment, and while the technician from fizz tried to connect the modem,…
-
Has Anyone been able to connect a wifi extension?Wifi doesn’t reach my second floor well enough. Previously i solved the issue with a wifi extender …
-
No IP addressHello, I just got FIZZ internet and the modem shows all the correct lights flashing. However, it sa…
-
Technician failed to set up ? When will I get my money back?Hello. I just had a technician come into my apartment and do a test and told me hes unable to get a…
Categories
If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.