Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Should the modem be turn off during long idle time (ex. sleep or vacation)? or always keep power onGood mornig, To optimize the modem life span and save the power consumption, should the idle modem … -
What’s the configuration of DNS? Domain? Proxy hostname?I just bought a internet and it’s not working, the problem solver from Google said to me that’s fro… -
Downstream light flashing?It’s been several hours and the downstream light is still flashing..... We did have a power outage…
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Modem Y U No Connecting To Internet?Troubleshooted and rebooted my modem several times, yet it fails to connect to the internet. The ca…
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Internet not working today it's been 4 hours?Modem works fine, internet connection from back has problem be ause wifi or Ethernet not working. P…
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My internet disconnects for a few seconds and then comes back online which disturbs my conference caconstant disconnection on all of my devices, especially when undergoing a video conference. can you…
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We haven’t received your Fizz Wi-Fi modem-I did sent it! ?where can I sent the proof?
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The guy doesn’t show up to install the internet. What can I do?What can I do? If the people that was to help me ask me to wait because she don’t know the schedule…
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Neighbor had new internet installed and technician cut off our serviceBasement tenant got service installed but the Videotron technician cut off our internet. Fizz Agent…
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Ma vitesse de telechargement touche le 130mb/s alors que mon forfait est 120mb/s. Ca va me couter deMa vitesse de telechargement touche le 130mb/s alors que mon forfait est 120mb/s. Ca va me couter d…
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Can we change the name of the modem again after setting it up ?After setting up the modem Where in the app can I change my WIFI's name again?
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Pause function?I tried pausing my son’s Nintendo switch last night using the Fizz wifi app and now it won’t connec…
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I want to go back to 4GI realized I have 5G internet but i dont want that due to unnown consequences on health
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I'll be moving this summer. How far ahead can I book this move?Do I need to book like months in advance? How far in advance is the booking a move feature go to?
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technician at my home without a scheduled appointmenta technician with a videotron minivan came to my house saying that their was a technical issue with…
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Slower internet speed?Anybody else experiencing slower internet speeds these days? I am plugged in through an ethernet po…
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I just moved but for some reason all I see on my account is that my internet has been deactivated?I just logged into my account for the first time since I moved last week and for some reason I don'…
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can I use a Fizz and Videotron cable modem at same time for evaluation period?Will both Videotron and Fizz modem work at same time connected to cable? Or is there something at t…
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wifi modem delivery aDoes the COVID19 pandemic effect the deliveries
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Why is rescheduling an internet move not working?When on the re-scheduling screen, after selecting a new and available time slot, I select save, the…
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trying to subscribe to internet plan, but I'm getting an errorAfter saving address, plan, self-serv, appointment, payment method, acknowledging terms, and then t…
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Cogeco ONLY buildingMy building does not allow any other companies for services apart from Cogeco, I already have 2 cel…
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Are techs doing installs during this time?I just want to be 100% sure, even with this covid stuff are techs still doing installs?
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How do I reschedule a modem installation?A technician was supposed to come to install a modem 2 days ago but no one showed up and I’m trying…
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Delivery of the ModemFor the Modem delivery only, will the technician call us? Due to the pandemic, can it be delivered …
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