Could you please cancel my order and refund me? I am no longer interested. Thank you

Sylvain B. #19747 · March 2020

Could you please cancel my order and refund me? I am no longer interested. Thank you
I am currently booked for installation on April 1st, 2020 in the evening.
I can't find the chat.
Thank you.

Sylvain B. #19747 · March 2020

I think I finally found out how to cancel. Could you please confirm that my order is cancelled and refunded?
Thank you

Mike · March 2020

We cannot confirm since we are user
Contact the support
Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter

lsabelle · March 2020

Hi Sylvain,

Here, on the community hub, we are Fizz users, just like you.

You can reach the costumer service here:

https://fizz.ca/en/faq/resolving-issues#1

Most problems are resolved following this step. To chat with our Customer Service team:

-Log into your Fizz account

-Then, make your way to the Solution Hub.

-With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner.

-Check that you're within the business hours of our Customer Service team, or else the chat bubble won’t appear.

Edit: oups sorry Mike for the repeat! When I wrote this, your answer wasn't there...