no internet, no service?

Today i woke up and found out that I don't have internet service, already turned off and on the router. please help.
Thank you.

Answers

  • sman
    sman Code de référence: ☞ NPONZ ☜Posts: 1,591
    @Gregory, Michale did you contact the support?
  • Whizz
    Whizz Posts: 10,173
    Hello Gregory ,
    I'm really sorry to hear about this!
    I've checked your account and I see that you've already chatted with one of my colleagues. He informed you that that our technicians were working to fix an issue that have emerged this morning. I've verified again and it seems that they've managed to resolve most of it. Please unplug the power cable from the outlet and the modem, wait for about 30 seconds, then plug it back and restart it. Make sure that the coaxial cable is properly screwed on both ends. I would also advise you to test with another power cable or plug it in another power outlet (if you have the possibility). You can also have a look at our FAQ: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it.
    If you still have no internet connection, to be able to help you more efficiently, we'll need more details from you. I'm kindly asking you to contact us in private via live chat. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
    Have a good day and stay safe!
    Radu
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