How do I reschedule a modem installation?

Laurence V. #19627

A technician was supposed to come to install a modem 2 days ago but no one showed up and I’m trying to reschedule ever since but I don’t know how. What can I do?

MichelP

Laurence,
You need to take a new appointment for your internet installation.
You can do online:
First, connect you to your Fizz account.
Click on: Manage my plan (internet)
Click on: Fix an appointment
Choose a date and hour suggested by Fizz and finish to click: Save.

Fizzy

Unfortunately this situation can happen for many number of reasons. Check your email (also check junk folder) to see if you received a notification of failure of appointment.

To reschedule, you can read this FAQ from Fizz on how to manage your appointments:
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

If you require assistance, you may chat with Fizz support during business hours
https://fizz.ca/en/contact-us

Tip: If you can, try to get an appointment early in the day (or at the start of the technician's shift) to minimize further delays.

Hugo_R

If those solution don't work, you can always contact Fizz customer service via mensenger.

AntonioMar

https://fizz.ca/en/contact-us

Whizz

Hello Laurence,
I'm truly sorry to hear about it!
I've just checked your account and I see that you had a scheduled appointment on March 26. For the moment, the option to reschedule is not visible. To be able to help you more efficiently, we'll need more details. I'm kindly asking you to contact us in private by chat or Facebook Messenger, as soon as you have the possibility. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
Have a good one!
Radu