I just moved but for some reason all I see on my account is that my internet has been deactivated?

Emma S. #19910

I just logged into my account for the first time since I moved last week and for some reason I don't see that my internet plan has been transferred to a new address... all it says is that my internet has been deactivated. It's really weird because a technician came by and my internet works so is it just that the website hasn't updated my details yet?

Mike

Sometime the web site can do this kind of things.
However, I would like to suggest to contact the support

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- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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Whizz

Hello Emma,
Apologies for the encountered issue.
I have verified your account and I see that a colleague of mine has created a ticket to our technical team to investigate this issue. Once this will be corrected we will inform you through the e-mail address associated with your account.
Thank you for your understanding.
Have a good day.
Catalin