technician coming for connection?
A Fizz technician was supposedly coming today @ 7:30 to do my installation, but so far no one has shown up. I wasn't sure that the appointment day/time would be maintained due to COVID-19 pandemic, but I rcvd an email that "your tech appointment is today" so I think he/she might still be coming.
Do we also receive an email/text/call when the tech arrives onsite, or do I have to stay near the front door so that I know if they come? Are new client connections affected by the current crisis?
Do we also receive an email/text/call when the tech arrives onsite, or do I have to stay near the front door so that I know if they come? Are new client connections affected by the current crisis?
19
Answers
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The technician is supposed to pass between the windows from 7:30 to 12 therefore give him time
Sometime the technician calls, but not all the time, therefore, you need to stay home and wait.11 -
What Mike said. It is a time slot, not a specific time. He or she will show up soon, patience is key!11
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Mine showed up on time but mentioned the pandemic was making his job harder, don't be surprised if he arrives later than usual3
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Me too!! Waiting away
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Thx for clarifying that it's a time range (and not a specific appointment time).
Do we also receive an email/text/call when the tech arrives onsite, or do I have to stay near the front door so that I don't miss him/her? Depending on the answer, is there a way to request this?
BTW, I'm more than 3 hours into my appointment time slot and getting anxious for a connection, but I'm told it's worth the wait. 10 -
I hope your appointment went well.
If not, check your email (also check junk folder) to see if you received a notification of failure of appointment. Unfortunately this situation can happen for many number of reasons.
To reschedule, you can read this FAQ from Fizz on how to manage your appointments:
https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...
If you require assistance, you may chat with Fizz support during business hours
https://fizz.ca/en/contact-us7 -
Good luck with your appointment5
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I hope for you that all was well ??5
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This discussion has been closed.