Initial modem installation
Benoit L. #20816
Posts: 1 ✭✭
in Internet
Just received my Fizz modem 45 minutes ago and I have the proper lights except the 5ghz. When I try to connect, it will not accept the default key with all the different permutations (I,1 or l) even after a reset of modem.
14
Answers
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Contact the support for help
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.5 -
Be sure to put all the good characters in your factory password.4
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To factory reset your modem> Use a small, sharp object, press and hold the modem’s reset button for 10 seconds.
It looks like your passcode has only 2 numeric digits ("8" & "2").
The "p" is the only lower case letter. The rest are all uppercase letters.
Go to "192.168.0.1"
Enter username "cusadmin" and the passcode that you have.4 -
Try to hard reset the modem as Fizzy suggested, after that try this password
FIZZCp8HII2C
All capital i
Edited
Probably I am wrong
The L is like the I
Therefore you have 6 possible permutation5 -
I advise you in chatted with fizz via the chat bubble or via messenger from their Facebook page. They respond pretty quickly good day2
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