Is it possible my modem do not work anymore ?i think i need a technicien ive try anything
simon F. 49507
Posts: 1 ✭✭
in Internet
My modem dont light and now for two day i switch the câble twice by new one To see if it fix the problem but no still not working i think i need a câble guy
14
Answers
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Contact the support for help
CHAT
Go to this page , https://fizz.ca/en/contact-us, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.6 -
Hello Simon,
Unplug your modem. Plug in another device to make sure your wall socket or power bar is working well. Replug your modem. If there are no lights at all, you will likely need a replacement modem.
In this case, contact Fizz support: https://fizz.ca/en/contact-us7 -
I advise you in chatted with fizz via the chat bubble or via messenger from their Facebook page. They respond fairly quickly. They will be able to solve your problem.5
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Hello Simon,
I am really sorry for the situation that you're experiencing.
After checking your account I could see that you've contacted our support department and they've managed to provide you an answer related to this and they've sent a technician your way.
We remain at your disposal and don't hesitate to contact us by chat following the FAQ https://fizz.ca/en/contact-us.
Have a nice day!
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