Modem Y U No Connecting To Internet?

André C. 47644
André C. 47644 Posts: 1 ✭✭
in Internet
Troubleshooted and rebooted my modem several times, yet it fails to connect to the internet. The cable is well connected.
Last log from the modem has a critical priority saying "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out"

Answers

  • Qulbut
    Qulbut Posts: 3,914 ✭✭
    Contact the support, we are users like you
    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
    P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    André,
    Have you try to reset your modem?
    The reset button is located back in the center of the modem.
    Insert into this button a needle 35,40 seconds and released it.
    Wait 3,4 minutes to see all the lights of the modem coming back.
    You are supposed to see on the screen of youy computer : Easy connect
    Just types twice your password.
    I hope it will help.
    If not,
    Contact the fizz support by chat tomorrow morning from 8h00 to 21h00.
    First, connect you to your Fizz account.
    Then, types this adress:
    https://fizz.ca/en/contact-us
    Wait a few seconds until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Hugo_R
    Hugo_R Posts: 439 ✭✭
    Fizz customer service should be able to help you if the reset didn't solve the problem.
  • clau3166
    clau3166 Posts: 132 ✭✭
    Should be able to get assistance from the customer service. Otherwise, a reset of the modem may fix your issue. Good luck!
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