Covid-19 suspension ?
Options
lydia S. #20528
Posts: 1 ✭✭
in Internet
Because of covid 19, i am not living at home since the end of march and would like to suspend my account during my absence. I will contact you to re-instate the internet when I return home. Please let me know what procedures to follow.
Thank you for your help.
Thank you for your help.
27
Answers
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Hi Lydia,
Unfortunately it is not possible (not officially at least).
Only options are:
- to keep subscription as it is
- to downgrade to cheapest plan ($30/month)
- or to unsubscribe and resume later. You'll then need to send you modem back to Fizz (for free). Fizz will refund unused days at prorata.
Last option is to try to contact customer service and explain your situation given the special circonstances, but result is not guaranteed.
Hope this helps you and answers your question! Don't hesitate to mark this answer as the best
Additional information:
- Changing your plan: in you account online, choose "Manage".
- Unsubscribing: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
- Returning modem: https://fizz.ca/en/faq/how-do-i-find-my-return-id-number
- Contacting customer service: https://fizz.ca/en/contact-us16 -
You cannot suspend it you can only unsubscribe or reduce you forfait. However, if you do that you need to return the modem.
I would like to suggest you to contact the support probably they can do some exception. You never know.
Try with this instructions, I tried now and I was able to have the chat bubble.
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- Go to any help page: https://fizz.ca/en/solutions, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.16 -
Sorry, browser bug, not meant to duplicate...11
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Sorry, browser bug, not meant to duplicate...10
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Sorry, browser bug, not meant to duplicate...9
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Lydia,
Sorry, you cant suspend your plan.
Il you decide to unsubcribe, you need to return the modem withing 15 days after to Fizz.11 -
Sorry, its not possible. Maybe you should try to contact customer service here https://fizz.ca/en/contact-us10
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Follow Mike instructions10
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Hello Lydia,
We'll try to help you on this one, but I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
Have a good one and stay safe!
Radu5
This discussion has been closed.