Material necessary to move?

Charles L. #21853

Hello, I am moving in another region and transferring my internet connection there. What do have to physically move from my current location to the other (router, cables, etc)? Could you please provide pictures, since I will be 5h away and unable to move back to the old location, I want to make sure I bring everything. Also, it's in a more rural area, and I have made an 'appointment' with your system; will there be a technician coming on that day and will he have all the necessary material if that house was never connected to internet before? I want to avoid any bumps since I am working from home and need internet access all the time. Also, I received an email from you guys asking me to chat on the website to discuss all that topic, but I never find where to go for it; could you please provide the link to that chat via that Q&A platform or per email please?
Thanks in advance!

Qulbut

Charles,

Contact the support and ask them your question

CHAT
Go to this page https://fizz.ca/en/contact-us, if you are not connect login
The business cours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fizzy

Hi Charles,

Don’t forget to bring your Fizz Wi-Fi modem with you at your new service address. This includes the AC adapter and everything that is attached to the modem (except for the coaxial cable coming out of the wall, which stays at the old location).

Here's FAQ from Fizz which should answer most of your questions:
https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

If you need to chat with Fizz support, you can refer to the info given above or while you are reading the Fizz FAQ, click on the green chat bubble during business hours.

Gogle

Everything you got from Fizz!!!

Nathan

Fizzy got the good answer!

Bring what he says, book your appointment. Note that sometimes technicians are running behind schedule... I would choose a morning appointment to get a higher probability of them showing up the good day

AntonioMar

If the problem is resolved, could you please close the question.

sman

Yes follow Fizzy post