Modem resetting on it own?

Is0

I installed my modem as intructed, with no issues, however, when I woke up the day after I had to redo the procedure all over again, as if the modem did a full reset...is this normal?

Fizzy

Hello Is0,

Especially since it is new, it is possible your modem had outstanding firmware upgrade and did auto reboot on its own.
Please let us know the firmware you currently have. You can logon at http://192.168.0.1 to check

Current version should be
- Hardware Version 2A
- Software Version 2.0.10.43b8
.
Were there some options that were reset back to default?

Paprika

Hi!
From what I read, there is a ''strike'' from members to improve the customer support offer by Fizz.
Therefore, I suggest that you go to the chat section and ask your question directly to Fizz: https://fizz.ca/en/faq/resolving-issues .
Good evening!

Is0

My modem seems to reset at midnight, it did it again just now. I'll see if I can contact Fizz directly tomorrow, because I alterned nothing to the settings. It does a legit factory reset everyday. Kinda upset, not gonna lie.

Whizz

Hello,
I could see that you had one of our agents who gave you some things to check.
I advise you to continue with him because I'm sure everything will be solved.
Have a fine day !
Corina