Why is my internet crashing around midnight ?

Mohamed T. #10049

Everyday, my internet starts crashing around midnight until 6 AM. What's up ?

Qulbut

Try the solutions in this link
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

If you still have the problem contact the support

CHAT
Go to any help page: https://fizz.ca/en/solutions , if you are not connect login
The business cours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 P
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP

Mohamed,
Have you ever do a reset of your modem?
The reset button is located back into the center of the modem.
Insert a needle during 35, 40 seconds into the reset button and released it after.
Wait 3, 4 minutes until you see all the lights coming back.
You will see on the screen of your computer : Easy connect.
Types twice your password and your connection is supposed to be 100% functional.
I hope it will help you solve your problem.

Whizz

Hello Mohamed,
I verified your account and your internet connection on my end. Everything is looking good at the moment. However, I detected that you had some issues with your internet in the past days. I've just refreshed your connection.
I would advise you to verify the cables (the coaxial and the power ones) if they are properly screwed and plugged-in firmly into the outlets. You can also test with another cable or plug it in another outlet (if you have the possibility). Leave only one device connected (preferably via the ethernet cable). You can also follow the advise and the troubleshooting steps that were given to you by our community members on this thread. Test again in the following days and if the issue is still present, please try to reach us via live chat, or by Facebook Messenger. Here are the contact links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca. We'll need more details from you, as to be able to help you further to get to the bottom of this issue.
Have a good one and stay safe!
Radu