internet stopping and starting with videos

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Jennifer M. #21660
Jennifer M. #21660 Posts: 1 ✭✭
My internet at home is not working. It sticks and comes in and out when i watch videos. It is really slow. It was working a few days ago and working before, but now it keeps stopping in the middle of the videos. How can I fix it?

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  • Whizz
    Whizz Posts: 20,121 admin
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    Hello Jennifer,
    I have checked your account and connection from our end and everything is working perfectly from our side.
    In this case, I suggest you make sure your modem is situated in a great position in your home and it has no obstacles that can interfere with your Wi-Fi signal.
    Also, I suggest you have a look at the following FAQ https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it where you can find some useful troubleshooting steps.
    If the situation persists, I suggest you contact our support department in order for them to assist you with this.
    The contact methods for the support can be found on the FAQ https://fizz.ca/en/contact-us
    Cheers!
    Nicolae Bogdan
  • Elizabeth B. #5037
    Elizabeth B. #5037 Posts: 80 ✭✭
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    Sometimes restarting/ unplugging and replugging the modem does the job. Same thing with router extenders if you are using any. Good luck.
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