Technician refused to verify internet is working

Abdul B. #22022

Just got my modem. It clearly indicated on your site that a technician will wait in his truck until I confirm internet is working. So I asked him to wait and he said no, just follow the instructions. Furthermore he wanted to come into my place instead. Now I'm stuck with no internet.

Mike

Did you connect the modem? You need to leave it connected for 15 minutes the first time.

Here we are users

If it doesn't work, here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
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- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
- The green chat bubble should appear after a few seconds in the bottom right corner.
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Do not hesitate to mark this answer as the best

Nathan

Make sure to mention this to the customer support so they can take action, and also help you!

Mo A.

@Abdul,
Is your internet functional or do you still have problems.
Regards
Mo

Whizz

Hello Abdul,
i'm really sorry to hear about it!
I've checked your account and I see that you've already reached us via private chat and a colleague of mine has already helped you further and scheduled a new appointment for you.
Have a nice day!
Radu