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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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No IP addressHello, I just got FIZZ internet and the modem shows all the correct lights flashing. However, it sa… -
Technician failed to set up ? When will I get my money back?Hello. I just had a technician come into my apartment and do a test and told me hes unable to get a…
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Change of address for internet service?Please let me know if my installation is confirmed for tomorrow.
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Download speed and ping number?How from the first day of my internet is getting slow? With a very high ping ?
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Internet is not working, always get cut off,restarted many times, have to work from Home due to CoviInternet cuts off all the Time and then it's connected but no internet. WiFi is not working also to…
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Cancel & refund internet plan that was never installed!!!I ordered home internet and a full installation for an extra 30$. The technician was not able to in…
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Change plan now?I want to upgrade my internet plan. It says that it will be affected my the next month. But i want …
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Delievery covidHi i am supposed to have the modem delivered on april 6.. with the cocid situation will it still wo…
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Can't reschedule.The technician came, said didn't have enough line. Cancelled the appointment. I was told to wait …
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Fizz wifi app not connecting to modemFizz wifi app not connecting to modemAnswered ✓ Closed RACHEL W. #3744 309 views 6 comments 27 points Most recent by Christophe G. #14612
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How do you delete questions posted?how do you delete questions posted in this community?
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Débloquer un appareil sur le WiFiJ’ai bloquer l’accès a internet a un appareil via l’application et comment puis-je lui redonner acc…
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blocking some apps on Wifi (Tiktok)I would like to block access to some apps on wifi, such as TikTok, does you know how to setup the m… -
Need help with modifying a purchase!hi, i purchased about 1 hour ago, a plan, and on one of the technician options, i chose a free inst…
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Guess I found why my internet was down?That probably explains why my internet connection just shut off randomly and never seemed to come b…
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Wifi pasword forgottenNo access to fizz wifi app without my password... To reinitialize my password.
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Face book medsangersI tried to chat with Facebook messangers but no body rely For the trouble shoot for the modem I d…
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My internet has gone down three times today. What is going on?I have rebooted three times and this problem keeps recurring during the day.
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I want change the higher plan for my internetI want to change the higher plan ASAP, and I tried to choose the higher plan and it shows I only ca…
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Chargé on my accountHello You should not charge the cost in my account because the connection of the internet are not w…
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Any plans on offering a second option for modem/router? Something flatter, wider. Or can I remove thThis is more for the fizz team, I was considering switching to your internet but the modem is reall…
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Payment credit cardHello I do not withdraw from my credit card automatically in the next bill I will pay if I like yo…
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Support technicianPlease I need to chat support fizz I have a problem in the internet
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Home Internet Down in Montreal?I cant get my internet to work no matter how many times I reset my router.
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TechnicienCan you send me technician as fast as possible For working my Internet How many hours? Because I fi…
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Is it safe to take VIP installation with COVID-19 around?Maybe I must not join Fizz if there's too much risks to get infected by the installer.. What should…
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Modem problèmeHello I verified the coaxial cable is tightly screwed in the the both ends And the power outlet th…
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Modem problemHello the modem which you give me did not work all the yellow colour there are not blue and the…
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Unable to modify home internet plan?I am attempting to modify my home internet plan but get a popup saying I cannot modify my plan unti…
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When is the technician arriving?The technician was scheduled today between 12 and 5pm , any idea if and when he will arrive?
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