My internet plan is not showing up in the myplans menu

Nadia H. #31684

My internet plan is not showing up in the myplans menu. I am trying to change the apartment number since we moved apartments in the same building.

Lieux

Nadia reach Fizz for this problem.
Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

LemonHead

Seems weird. I would contact Fizz on this one.

Fizzy

Hi Nadia

Here are 2 areas you can check:
1. If your credit card was charged for the internet plan you selected, then the plan should be on your account.
2. If you have more than one account, make sure to logon with the correct email.

So_AR

use FIzz chat to help you

MichelP

Nadia,
You need to contact the Fizz customer service by chat for your request.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
Click on the green chat bubble when you see it down to the right of the page.