Most Recent Discussions
Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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technician at my home without a scheduled appointmenta technician with a videotron minivan came to my house saying that their was a technical issue with… -
Slower internet speed?Anybody else experiencing slower internet speeds these days? I am plugged in through an ethernet po…
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I just moved but for some reason all I see on my account is that my internet has been deactivated?I just logged into my account for the first time since I moved last week and for some reason I don'…
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can I use a Fizz and Videotron cable modem at same time for evaluation period?Will both Videotron and Fizz modem work at same time connected to cable? Or is there something at t…
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wifi modem delivery aDoes the COVID19 pandemic effect the deliveries
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Why is rescheduling an internet move not working?When on the re-scheduling screen, after selecting a new and available time slot, I select save, the…
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trying to subscribe to internet plan, but I'm getting an errorAfter saving address, plan, self-serv, appointment, payment method, acknowledging terms, and then t…
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Cogeco ONLY buildingMy building does not allow any other companies for services apart from Cogeco, I already have 2 cel…
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Are techs doing installs during this time?I just want to be 100% sure, even with this covid stuff are techs still doing installs?
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How do I reschedule a modem installation?A technician was supposed to come to install a modem 2 days ago but no one showed up and I’m trying…
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Delivery of the ModemFor the Modem delivery only, will the technician call us? Due to the pandemic, can it be delivered …
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Could you please cancel my order and refund me? I am no longer interested. Thank youCould you please cancel my order and refund me? I am no longer interested. Thank you I am currently…Answered ✓ Closed Sylvain B. #19747 22 views 5 comments 14 points Most recent by Sébastien J. #11606
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technician coming for connection?A Fizz technician was supposedly coming today @ 7:30 to do my installation, but so far no one has s… -
Does services continue ?With the crisis Covid-19 if i subscribe now to an internet plan will i receive normal services such… -
Router Password Wrong?We're not able to connect our new router. It continuously says that the password is incorrect... Ca…
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i'm moving,how do I pass my internet on to new tenant?I'm moving to another apartment where I will have internet access through another account. Can I pa…
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no internet, no service?Today i woke up and found out that I don't have internet service, already turned off and on the rou…
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cancel my appontement?hello, i made an appointment to get internet installed this tuesday but i’d like to cancel it, i fo…
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Payment not receivedMy internet got locked but payments were made
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I want order the internet 60Mbps service . Could you check my account successful order ?I want order the internet 60Mbps service . Could you check my account successful order ?
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No connection?The tech came and dropped of my modem and he checked the signal. All was good. He left and I plugge…
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Is there a way I can upgrade my home internet mid cycle ? I don't want to wait 15 days before gettinHi ! I need to work from home now and since I do VFX for a living, I need a fast internet connectio…
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I'm having really bad packet loss is it normal ?I'm having really bad packet loss. I've tested it on multiple computers and tried resetting the mod…
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will my invoice(for the wifi modem) be returned when i reactivate my internet?my internet was disconnected and i didnt return the modem, they charged me 150$. i want to know if …
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What is the Network Security Key?Hi, When trying to connect to my Fizz network, I am prompted to enter the "Network Security Ke…
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How fast can I get the serviceHow long it takes to get the modem and the service ?
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why my payment is rejected?I have credit card info on fizz account that is used to make payment automatically. But my payment …
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I switched to 120MBs but the speed is still at 60. Why ? it should have started todayHello, Today, normally the speed gets to 120MBs but when I do the speed test(through the App or oth…
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How to connect modem?I recently moved to a new apartment, and while the technician from fizz tried to connect the modem,…
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Has Anyone been able to connect a wifi extension?Wifi doesn’t reach my second floor well enough. Previously i solved the issue with a wifi extender …
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