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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Hitron 4680 datasheetThere are various places which give links to the datasheet, for example in https://community.fizz.c… -
never showed up ?Hi ,my installation was supposed to be this morning ,i never receive a call and no one rang to ente…Answered ✓ Closed emmanuelle P. #30252 1 view 2 comments 13 points Most recent by emmanuelle P. #30252
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Application Wi-fi restrictions ?Instead of configuring restricted hours for home internet with the application, is there a way to d… -
Wifi is connected but no internet?All the appropriate lights on the modem are flashing except the "@" one. When I run an in…
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Not connecting to Xbox one?It is connected to wifi but I can’t connect online. Is it because you don’t support ipv6? We have i…
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Do you receive the modem in the mail or technician brings it ?I have an appointment today between 7:30am-12 but no sign of a technician yet. It’s almost 12 and I…
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2 ISPs at one addressHello, at my address we are currently with Distributel but on a fixed term contract. Which apparent…
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how to plug wifihow do i get my three waves my password that's on the modem doesn't work?
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Why won’t my building show up as residential?I am moving to 8968 rue airlie which is a brand new condo and I wanted to get service but you don’t…
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Internet connection cutting all the time?Hi, I get between 2 and 10 Internet cutout a day (that I'm aware of). I was with EBOX until last we…
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How can i change my plans if i didnt receive it at home?I want to change my plans before there coming install it
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Port Forwarding & uTorrent on MacOSAnyone familiar with configuration of Port Forwarding for uTorrent on MacOS ?
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Can my technician call me when they arrive?Hi. So my technician should be coming between 7am-12pm today but my door buzzer doesn’t work. I lef…
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Why cant i access home internet from phone?I've just installed home internet and it works fine on my laptop but when I click on it on my andro…
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Why My internet plan is frozen saying that i need to update the payment but its my valid cardmy internet plan been frozen since yesterday saying i have to update my method of payment but its m…
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No internet today?I'm in Ste-Julienne and been with fizz for almost a year now and today and few weeks ago we're star…
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Internet 400 MB/s speed?I am with Videotron for internet with their 400 MB/s download speed. It works super well and I do n… -
Why my internet is disconnect ?Why my internet is disconnect?
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I haven't been home and didn't notice my internet payment did not go through - now it's cancelled. HI don't want my internet cancelled, can I please have the option to pay for the last month and what…
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Internet speed??I was wondering what internet speed/ plan will be best for me and my 3 roommates who all do online …
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Failed wifi modem installationI received my modem yesterday and had chosen self installation but the lights that have to be allig…
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I bought a Wi-Fi modem and now I want to stop using it.I bought a Wi-Fi modem and now I want to stop using it. I wanted to log in to the account I had an …
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The technician couldn't connect the internet. What do I do?Today, the technician visited my house for internet installation, but he couldn't find the line to …
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IntallationI need a new installation date
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Why is my "SET" 5G Channel constantly changing?Hi! I've set my 5G Channel to 161. After a few hours, the channel on Fizz's menu shows as 161 (ch…
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