i made a payment but i still don t have access to internet is it normal ?

Koné

i i made a payment then i received notification in my account that my pass is reactivated but i still don t have access to internet is it normal ?

Mike

Hi Koné
it can takes up to 2 hours, try to turnoff the modem for a minute

Koné

okay nice it is working now,
thanks for your service !
have a good day!

Fizzy

Hello Koné

Try restarting your modem.

If you made a manual payment, then as mentioned, it can take up to 2 hours for service to be restored.

If your payment was taken automatically by Fizz, then you should contact Fizz support. In this case, there should be no down time.