Modem provisioning issue

Alan P.

I’m having a problem with internet. I think is something in Fizz network.
I already did both reset and turned off.
Does anyone knows about something related?

Sergiy R.

Please describe your problem, I will try to help

Carlo C.

Alan, you should contact Fizz directly for your connectivity problem. Log in to your account and click on the green chat bubble at the lower right. If it's not there for help availability I found using Facebook Messenger works quite well.

MichelP

Alan,
You are on the community hub of Fizz
If you need more technical support about your internet connexion, please, contact the Fizz customer service by chat.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
Click on the green chat bubble of Fizz when you see it down to the right of the page.

Alan P.

My internet is not working since this morning. Sometimes works for 30 seconds, and then don't work again.
I received an email from fizz telling me that they are having some issues in my region. But I didn't receive any prediction of when it will be stable.

izzyad

Alan if you'd like to receive more information on when they expect connectivity to resume to normal you can send them a message on Facebook messenger and someone should be able to help you. Either that or you can use the chat bubble in your Fizz account.
It may be because they are doing some work in your area, I've had the same problem before when they were working on the tower in my neighborhood but it usually returns by the end of the day.