No wifi since yesterday?

Malika B. #32535

I don't have internet at home since yesterday morning. Anyone else in the same situation?

Lieux

Malika did you try to reset your modem? Can you put an ethernet cable in your modem and see if it’s working?
https://fizz.ca/fr/faq/vous-navez-plus-acces-internet-sur-tous-vos-appareils-wi-fi-et-cables
If nothing helped reach fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

vanigh

Reboot your WiFi Modem, check to see if the cable is properly attached for the signal, do the blue lights or on? also check the Ethernet cable if your modem is connected to a router.

vanigh

You can also try this Fizz recommended solutions.
https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it

Jacqueline E. #31442

Verify if lightd on the modem is on. Try to reset the modem.

Fizzy

Hi Malika

Check the led status lights on your modem. Specifically the two arrows if they are blinking you have a problem with the cable. Otherwise, try turning off the modem for 5 minutes.

This is the Fizz guide: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can contact Fizz support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Malika,
Apologies for the encountered issue.
I have verified your account and I noticed that you have reached us directly and one of my colleagues has verified the matter with you. I can confirm that the appointment with the technician has been registered and they should be able to have the matter corrected.
Have a good day.
Catalin