Setting an account when there is a current user at the same adress?

Amanda T. #32377

Hello, What is the smoothest way to ensure the transition between two fizz accounts for the same address? I can't set up an account until the last one is deactiviated, but with online school, I can't afford to go a day without wifi, how can I solve this problem?

Mike

Fizz does not have a smooth procedure for that.
Try to contact them, but usually they ask to close the previous, and only then open a new plan

Sorry

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Lieux

Amanda this is the process with Fizz.

Sylvain P. 1215

Amanda, that a really good question with all the remote work, school, as the others said. Contact support, I'm sure they'll find a solution for you