Why is my internet not working ?

josie M.

I bought 2 extra gigs of data and the internet is not working. Takes forever to load pages and sometimes says page is not available. Can't even watch Netflix . Why is this happening

Mike

Are we taliking about the mobile or residential internet?

For the residential internet

You can try restarting your modem.

Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

In case it still will not reconnect, please contact Fizz directly by chat using the link above.

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best


For the mobile

Try to reboot the phone, do you have a good signal?

josie M.

Sorry talking about mobile phone. I rebooted my cellphone still no change

Mike

The addon are added right away, therefore, if you did not change the APN, please contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
3- The green chat bubble should appear after a few seconds in the bottom right corner.

josie M.

How do I contact support. Can I actually speak to someone in the phone