Connected but no internet

Cambria

I’ve checked the modem/router itself and it seems to be constantly searching for a downstream frequency. I’ve tried unplugging it, waiting 1-2 minutes and repligging it and I’m having the same problem. LTE works fine, and Rogers hasn’t had outage reports in my area. Anyone else having this issue?

Mike

Hi Cambria,

This is a problem with the signal on the coaxial cable, it can be a localized problem or a maintenance. Please validate with the support.


here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Mastaiso

Hi Cambria, Is the Internet came back? Maybe there was an equipment failure in your area. If the issue is persisting you can reach Fizz within business hours (8am to 9pm):

Make sure you are logged in to your account and navigate to this page:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
After a few seconds you should see a green chat bubble appearing on the bottom right side of the page. Simply click on it and you will be in contact with Fizz

After business hours you can send them a message using Facebook messenger: https://facebook.com/fizzca
They will then reply as soon as they can.
Have a nice day

So_AR

You should contact Fizz by chat.

MichelP

Cambria,
Please,
contact the Fizz customer service by chat for technical help.
First, you need to be logged to your Fizz account.
Click on:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Click on the green chat bubble when you see it down to the right of the page.

LemonHead

Contacting Fizz would be best.