No Internet this morning

Pierre V. #29768

Hello, my internet connection is not working this morning.
Box seems working fine, I am logging on it, I rebooted it, unplug-replugged it, still not internet connection.
In the DOCSYS Event tab, the last entry is "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;".
Does it means the internet is down in my area? What should I do?

Mike

Hi Pierre,

Probably you are right, must be a problem in your area but can you try to check this points. Since the support will ask to do it.

Please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it


In case it still will not reconnect, please contact Fizz directly by chat using the link above.

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.