Connexion to my device

I’ve been using Fizz Home Internet for about 4 months now and soon after the installation of the modem, I realized that my laptop could hardly connect to the Wifi. The connexion in general is very slow and our (my roommates and I) phones are sometimes being disconnected, but in the case of my laptop I can hardly spend more then 5minutes on the Wifi before being disconnected (as in the wifi logo showing the little warning sign “no internet connexion” on my laptop screen). I spent a couple of months enduring this issue but with the start of the semester, I can no longer go on without my laptop.
Does anyone know how to fixe this issue?
Thxx a lot!!

Answers

  • Hello Chloé,
    this is quite a strange issue. Can you connect your laptop to the router with an ethernet cable and try it for a bit? That would help because it would narrow the issue to the wifi or the router itself...
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,720
    Chloé,
    Maybe, try to disable the band-steering and the ATF of your modem.
    Also,
    Can you connect with an ethernet câble your laptop to your Fizz modem and doing a speed test of your connexion?
    Or, contact the Fizz customer service by chat for more technical help.
    First, log to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
    Click on the green chat bubble when you see it down to the right of the page.
  • Whizz
    Whizz Posts: 10,230
    Hello Chloé,
    I kindly inform you that I just checked the signals of your modem in my tools and I can confirm that they are looking good and your modem is online.
    However, there is no work carried out in your area affecting the services.
    Please follow the steps from our page: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
    If the situation persists, please contact us in order to make some manipulations. Here you can find the ways to contact us https://fizz.ca/en/contact-us
    Thank you, have a great day!
    Adelina
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