Connexion to my device

Chloé F. #31984

I’ve been using Fizz Home Internet for about 4 months now and soon after the installation of the modem, I realized that my laptop could hardly connect to the Wifi. The connexion in general is very slow and our (my roommates and I) phones are sometimes being disconnected, but in the case of my laptop I can hardly spend more then 5minutes on the Wifi before being disconnected (as in the wifi logo showing the little warning sign “no internet connexion” on my laptop screen). I spent a couple of months enduring this issue but with the start of the semester, I can no longer go on without my laptop.
Does anyone know how to fixe this issue?
Thxx a lot!!

Lieux

Chloe try to disable the 2 bands. It’s very useful to stop that.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
And if you still have problem To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Carlo C.

Chloé, how close are you to the router? Could it be that you're out of range?

Simon L. 48719

Hi Chloe: I am away from the router in a large room with my door closed and I have no issues with internet speed. Do you have any issues with the cable? I would suggest restarting your modem first and use the suggestion that was mentioned above. We would need a bit more details such as your internet speed, how long is your laptop, and how many phones or devices are connected at once at the same time?

Raphael F. #31673

Hello Chloé,
this is quite a strange issue. Can you connect your laptop to the router with an ethernet cable and try it for a bit? That would help because it would narrow the issue to the wifi or the router itself...

MichelP

Chloé,
Maybe, try to disable the band-steering and the ATF of your modem.
Also,
Can you connect with an ethernet câble your laptop to your Fizz modem and doing a speed test of your connexion?
Or, contact the Fizz customer service by chat for more technical help.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Click on the green chat bubble when you see it down to the right of the page.

Whizz

Hello Chloé,
I kindly inform you that I just checked the signals of your modem in my tools and I can confirm that they are looking good and your modem is online.
However, there is no work carried out in your area affecting the services.
Please follow the steps from our page: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
If the situation persists, please contact us in order to make some manipulations. Here you can find the ways to contact us https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina